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Terms and condition



Last Updated: 27/03/2025

Welcome to Fastvenda! These Terms and Conditions ("Terms") govern your access to and use of Fastvenda's services, including our website, platform, applications, and related services (collectively, the "Service"). By using our Service, you agree to comply with and be bound by these Terms. If you do not agree, please do not use Fastvenda.

1. Definitions

  • "Company," "we," "our," or "us" refers to Fastvenda.

  • "User," "you," or "your" refers to any individual or business that accesses or uses the Service, including restaurant owners, customers, and delivery personnel.

  • "Subscription" refers to the paid or free plan chosen by a restaurant for using Fastvenda’s services.

  • "Content" includes all text, images, data, and other materials provided on our platform.

  • "Delivery Partner" refers to individuals or businesses providing delivery services through Fastvenda.

2. Eligibility

You must be at least 18 years old to use our Service. By registering an account, you represent that you have the legal capacity to enter into a binding contract.

3. Account Registration and Security

  • You agree to provide accurate, complete, and up-to-date information when creating an account.

  • Restaurants must provide proof of business registration and compliance with food safety regulations.

  • Delivery partners must provide a valid government-issued ID and any required permits.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You must notify us immediately of any unauthorized access to your account.

4. Subscription and Payment

  • Restaurants may be required to subscribe to a plan to access certain platform features.

  • Payments for orders are processed through Fastvenda’s integrated payment system.

  • We use third-party payment processors. By purchasing, you agree to their terms.

  • Subscriptions automatically renew unless canceled before the next billing cycle.

  • No refunds are issued unless required by law.

5. Use of the Service

  • Restaurants agree to fulfill orders as per the estimated delivery times.

  • Delivery partners must ensure timely and safe delivery of orders.

  • Customers must provide accurate delivery addresses and be available for order reception.

  • Users shall not engage in fraudulent, abusive, or unauthorized activities on the platform.

  • We reserve the right to suspend or terminate accounts that violate our policies.

6. Prohibited Activities

You agree NOT to:

  • Use Fastvenda for illegal purposes.

  • Upload or distribute viruses or malicious code.

  • Reverse-engineer, copy, or resell our software.

  • Misuse or abuse our API.

  • Engage in fraudulent transactions, false reviews, or deceptive business practices.

7. Intellectual Property

All rights, title, and interest in Fastvenda and its content belong to us or our licensors. You may not use, copy, or distribute any material without our written permission.

8. Data Privacy

Our Privacy Policy explains how we collect, use, and store data. By using our Service, you agree to our data practices.

9. Order and Delivery Terms

  • Restaurants must ensure food quality and hygiene.

  • Customers must inspect orders upon delivery and report any issues within [X] hours.

  • Fastvenda is not responsible for delays caused by restaurants or delivery partners.

  • Delivery partners must comply with local transportation and food safety laws.

10. Termination

  • We may suspend or terminate your access if you violate these Terms.

  • You can close your account at any time.

  • Upon termination, your access to the Service ceases immediately.

11. Disclaimers and Liability Limitations

  • Fastvenda is provided "as is" and "as available."

  • We make no guarantees regarding uptime, accuracy, or security.

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our Service.

  • Restaurants and delivery partners are independently responsible for their operations and actions.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or losses resulting from your misuse of our Service or violation of these Terms.

13. Changes to Terms

We may update these Terms at any time. We will notify you of significant changes via email or platform notice.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Your Country/State]. Any disputes shall be resolved through arbitration or courts in [Jurisdiction].

15. Contact Information

If you have any questions about these Terms, contact us at support@fastvenda.shop.

By using Fastvenda, you acknowledge that you have read, understood, and agree to these Terms and Conditions.